Central station is set to become one of five South-East Queensland locations to offer free 24/7 Australia Post Parcel Lockers, as part of a new initiative by Queensland Rail. This state-first partnership aims to enhance convenience for commuters by allowing them to collect parcels during their regular train journeys.
While Eagle Junction station is the first to implement the new secure Parcel Lockers, Central is among the four additional stations slated to receive this service in the coming months. The others include Varsity Lakes, Carseldine, and Richlands stations.
Drew Brock, Queensland Rail Acting General Manager Station Customer Service, highlighted the benefits for Central commuters: “We know in this busy world, convenience is important and it can be frustrating to stay home waiting for a parcel to be delivered or to leave work early to try and pick it up from a post office. That’s why we’re excited to partner with Australia Post to offer customers an easy way to collect their parcels as part of their journey with us.”
The 12-month trial at Central and other selected stations is expected to not only improve customer experience but also provide potential commercial benefits for Queensland Rail. Brock noted, “From a commercial perspective we are always interested in exploring opportunities that have the dual benefit of enhancing customer amenities and convenience and offers a commercial return that supports the cost of our operations.”
Australia Post Executive General Manager Retail, Josh Bannister, expressed enthusiasm about bringing this service to Central: “We’re excited to partner with Queensland Rail – making it easier for commuters to collect deliveries while on the go. We’re proud to invest in the state’s transport network and support our partners with added convenience for their customers.”
Once operational, Central customers will be able to collect their parcels from the secure Parcel Lockers within 48 hours at a time convenient to them. To use the service, customers need to sign up on the Australia Post website or download the AusPost app, create a MyPost account, and register Central station as their preferred Parcel Locker location.
The AusPost app will provide Central users with features such as real-time tracking and estimated delivery dates. Bannister added that with over 750 Australia Post Parcel Locker locations across the country, Central customers will have the flexibility to register at multiple locations, making it easy to receive online orders both locally and away from home.
As the trial progresses, both Queensland Rail and Australia Post will be monitoring its success at Central and the other selected stations, with potential for expansion in the future. This initiative is expected to significantly improve the commuting experience for Central station users, offering them a convenient way to manage their parcel deliveries alongside their daily train travel.
Published 29-July-2024
